Voice Recognition: Strengths and Weaknesses 

One of the challenges facing large-scale implementations of biometrics is the need to deploy new hardware to employees, customers and users. One strength of telephony-based voice recognition implementations is that they are able to circumvent this problem, especially when they are implemented in call center and account access applications. Without additional hardware at the user end, voice recognition systems can be installed as a subroutine through which calls are routed before access to sensitive information is granted. The ability to use existing telephones means that voice recognition vendors have hundreds of millions of authentication devices available for transactional usage today. 

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International Biometric Group's Speaker Verification Performance Report provides a comprehensive and informative analysis of the performance of speaker verification technology in real-world applications. The Report presents extensive data from months of speaker verification system testing, designed to help decision-makers assess the technology's ability to address their requirements.